Refunds

Return part or all of a previous Open Banking or Manual Bank Transfer payment. Augustus uses instant rails (SEPA Instant, Faster Payments) where available.

Refunds are available only in the 2023-01-01 API.

Requirements

Available balance (not pending) must cover the refund.
Multiple refunds per order are allowed, up to the original amount.
Set a reserve if you want to guarantee funds for refunds.

Issue a refund

From the Dashboard: Orders → select order → Refund order. Enter the amount and confirm. From the API — pass orderId and optionally an amount and reference:

2023-01-01

import Ivy from '@getivy/node-sdk'

const client = new Ivy()
const refund = await client.refunds.create({
  orderId: 'order_abc123',
  amount: 100,
  displayedPaymentReference: 'display this to user!',
})

Refunds typically arrive instantly but can take up to 2 business days depending on the customer’s bank.

Statuses

Status	Description
`pending`	Initiated, processing.
`succeeded`	Completed, funds returned.
`failed`	Failed — insufficient balance or a technical issue.

A partial refund moves the order to partially_refunded; the refund itself moves to succeeded. Track status in the Dashboard.

Webhooks

2023-01-01

import Ivy from '@getivy/node-sdk'

const client = new Ivy()
const subscription = await client.webhook.subscription.create({
  url: 'https://your-server.com/webhooks',
  events: ['refund.initiated', 'refund.succeeded', 'refund.failed'],
})

Event	Description
`refund.initiated`	The refund has been created and is processing.
`refund.succeeded`	The refund completed successfully.
`refund.failed`	The refund failed.

⌘I

Basics

Accounts

Payments

Conversions

Loans

Legacy (2023-01-01)

Requirements

Issue a refund

Statuses

Webhooks

​Requirements

​Issue a refund

​Statuses

​Webhooks

Requirements

Issue a refund

Statuses

Webhooks